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FAQ

1Where can I buy Santa Sofia products?

You can buy all Santa Sofia products either online in our eStore or while meeting a Santa Sofia representative. The Santa Sofia products are also available in selected premium food stores and restaurants, but not at Wholesalers.


2How can I pay?

We offer several payment methods, such as Credit Card (online and swipe), PayPal, Cheque and Cash. Please note that Cash is only accepted when picking up the water.


3Where do you do delivery?

We deliver all over Hong Kong, for orders outside of Hong Kong, please check our Customer Service Policy.


4How many days does it take to delivery?

Orders will be delivered every Tuesday. For orders following a subscription plan, please check your package and our Customer Service Policy.


5Why should I choose Santa Sofia Water?

The Santa Sofia products stand for healthy premium water, which is still affordable. It fits not only with the needs of adults, but it is especially good for infants and mums.


6What makes Santa Sofia different form the other water suppliers?

Santa Sofia’s mission is to introduce European high quality water at affordable prices. We want to fill the gap between premium quality water at an affordable price.


7Are there any side effects from drinking Santa Sofia Water

There are no negative side effects of drinking Santa Sofia Water. In contrary, the consumer will notice positive side effects. But Santa Sofia recommends to take a break of drinking Naturally Carbonated Water after three months for about three months. This is because of the high mineralization which your body is not accustomed to. The Natural Spring Water is perfectly safe to drink on long intervals without a break due its low mineralization.


8What are water quality certificates?

A water quality certificate is issued by a certified agency for water quality assessment. These certificates clearly identifies that the water is safe to drink.Bottled water sometimes includes a safety brand on the bottles, which shows that a certificate has been given to the supplying company.


9Why does the Naturally Carbonated Water taste salty?

The reason why the water tastes salty is because of the high mineralization.


10How is our water bottled?

The Santa Sofia Water is bottled directly at the water source. It is transported to the plant for bottling through pipelines and fed directly into bottles, which are protected against counterfeiting. The whole process is monitored from the source to the end user, and meets the strict Safety Regulations of the European Union. Why is the bottle of Naturally Carbonated Water not filled until to the top? You may notice the Sparkling Water is not filled to the very top of the bottle, the reason for this is simply because the water is naturally carbonated and the natural gasses need extra space in the bottle to maintain its natural state.


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